September: Positive & Consistent Communication

by | Sep 19, 2022 | Mindful Minute

Statistic: 75% of hospitality workers say that consistent communication and check-ins with managers are some of the most impactful ways to foster a supportive workplace environment.1

Problem: In hospitality, we are all very busy and insufficient communication between manager and employees occurs for a variety of understandable reasons. Although it requires effort, if we do not make time for manager/ team communication we can create an unmotivated, uninformed, and discouraged team.

 “The ability of managers to communicate objectives, thoughtful decisions, openness to others, self-confidence, and loyalty to personal principles is important for increasing satisfaction (Baquero et al., 2019)… Unsatisfactory working conditions lead to work–family conflicts, time pressure, emotional exhaustion, and time stress, which ultimately result in high turnover rates (Deery & Jago, 2015).”2 I think we’ve all had enough of high turnover!

            Solutions: Establish communication protocols with your team, clearly communicate them, and consistently follow through.

  • Have casual daily check-ins, pre-shift lineups, or regularly scheduled team meetings.
  • Encourage your team to reach out to a manager or teammate if they are struggling; assure the team they will not be judged or penalized for doing so.
  • Create opportunities for team building and staff bonding outside of work hours.1

For resources and more information, visit healthy-hospitality.org or contact us at hospitalityhealth@uhg.com.

By Andrew Baughman

Recent Posts

December: National Diabetes Month

As of 2016, 7.7% of service industry workers in the US said they had been told by a doctor or nurse they had diabetes. This means that diabetes is more prevalent in our industry than in it is in most others. Together, we can build a world that minimizes the risk of...

read more

AUGUST: 988 is the new Suicide & Crisis Lifeline

Note: This piece focuses mainly on the topic of suicide, but the new hotline can be used for any mental health emergency. This topic may be sensitive for some readers. Statistic: “In 2020, an estimated 12.2 million American adults seriously thought about suicide,...

read more

June: PTSD Awareness Month 

https://youtu.be/GY2t5dxijXU https://youtu.be/GY2t5dxijXU As June is upon us, summer changes manifest in all of our lives. An end of a school year for kids and the beginning of a relieving break, perhaps a stressful jumbling of schedules, or the start of the “busy...

read more